Been Kicking Your PC? - Breathing Space Blog
This doesn’t say much for customer service: 85% of consumers report that they've “sworn, shouted, cried, smashed things, or experienced chest pains while waiting for help on tech-support call lines,” based on a survey conducted by Harris Interactive for RightNow Technologies. To create Breathing Space during such aggravating wait time, put your phone on “speaker phone” and have other easy-to-complete tasks ready to tackle.
Labels: aggravation, customer service, hold, technology, waiting
posted by
Jeff Davidson
at
8:08 AM |
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.jpg "Jeff Davidson - Expert at Managing Information and Communication Overload")
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